In these days when technology is rapidly advancing and mass production of flying cars has begun, I believe there's no one among us who hasn't heard of or seen electronic cigarettes. Electronic cigarettes have undergone significant changes and developments systematically since their invention. Although adapting to these new electronic cigarettes may not be easy, we have embraced them in a short time. In our country, where they are spreading rapidly and the number of conscious users is very low, we are making greater efforts to write such articles.
Our company, which has been providing electronic repair services in many different sectors for 18 years, will share with you the experiences we have gained, the problems we have encountered, and the usage errors, or faults arising from manufacturing and design errors of electronic cigarette manufacturers, based on our card and device repair experiences, as well as our electronic cigarette repair work that we started 5 years ago and the different electronic cigarette models that have come to our service. If your electronic cigarette is not working or won't turn on, we are confident that you will get rid of your doubts after reading this article.
First, I'll start by assuming that the electronic cigarette you bought is suitable for you and that the e-liquid will satisfy you.
While we're on the subject, I'd like to touch upon e-liquid. Using liquids that many of us buy cheaply online and whose origin is unknown (these liquids are called homemade) will cast doubts in our minds, like "I quit smoking, but this liquid isn't satisfying me." While claiming to have quit smoking, we might instead incur harms from electronic cigarettes that we didn't get from regular cigarettes, and our risk of cancer will increase by poisoning ourselves much more cheaply. If you buy and use premium e-liquid, I have no doubt, friends, that you will be a much healthier and more enjoyable electronic cigarette user. Generally, don't harbor doubts; if your device is a pod, use salt nicotine liquid; if it's a mod, you can buy regular liquid, fill your tank, and continue.
Knowing the basic features of your electronic cigarette is very important. Opening your device's packaging, attaching the atomizer to your mod or pod, and starting to use it directly, then throwing away the user manual, would be a very wrong start. Even if you've been an electronic cigarette user before, we need to know exactly how to use a newly purchased electronic cigarette and what to pay attention to. We receive dozens of calls and emails from our customers every day, and unfortunately, many of these customers don't even know how to turn off their devices. In these times when the conscience in trade has almost completely disappeared in our country, most electronic cigarette sellers do not inform their customers. Sales made by simply saying "Here's this liquid, here's your electronic cigarette, open the cap, pour the liquid and use it, plug it in when the battery runs out" are truly catastrophic. Although we do our best to inform many of our customers residing in Bursa who come directly to our service about how to use their electronic cigarette after repairing it, unfortunately, we are insufficient on our own.
Before purchasing your device, knowing why you are buying it will make your job easier. If we are buying it to quit smoking, we should ask ourselves which electronic cigarette to prefer, and the device we buy should be satisfying in terms of nicotine content and vapor density to meet our needs. For readers who say, "I don't smoke, I want to try something new out of curiosity," we advise them not to start using electronic cigarettes at all. We know from many of our customers that they have never smoked regular cigarettes in their lives but started using electronic cigarettes, consuming almost 10 ml of liquid daily. Let's not forget that electronic cigarettes are not a game or a joke; they should be seen as a stepping stone to quit regular cigarettes.
For those who have patiently read this far, we now continue with the most common problems we encounter with electronic cigarettes.
Electronic cigarettes are divided into 2 types: pod and mod devices. Pod devices generally may not turn on due to liquid leakage or the electronic components on the mainboard reaching the end of their lifespan due to usage, or your device may not work at all due to power supply circuit failures. In mod devices, liquid may be leaking from your 510 connector where the atomizer is attached, depending on the intensity of use. Your curious friends might even have dropped the device while fiddling with it; these examples can be multiplied.
Based on our 5 years of electronic cigarette repair experience and expertise, we can say that 60% of electronic cigarette malfunctions are due to short circuits caused by liquids flowing or leaking into the device, leading to oxidation, rust, and decay over time. Liquid is fluid, and the most hated thing for electronic circuits is liquid contact. Perhaps at the first leak and spill, nothing will seem to have happened, but over time, it will corrode the connection points of electronic circuit components and sometimes even penetrate the varnish on the motherboard, corroding the internal traces of the motherboard and making it irreparable. The remaining 30% consists of usage errors (operating the device without liquid - incorrect charging, etc.). As you might guess, the last 10% share consists of manufacturing, design, and fabrication errors. Unless you are an expert electronics technician, there is nothing a standard user can do on their own for any of the issues listed above.
Although some of our overly confident customers tend to open their non-working electronic cigarettes, the only thing that changes in the end is causing more damage to the device due to uninformed intervention. They might break case tabs, or while trying to open the cover with a screwdriver or other objects, they might pierce through the motherboard, or even smash micro SMD capacitors or resistors without even realizing it.
A few days ago, a customer from Antalya contacted us, saying that he had been using an electronic cigarette for 2 years and dropped his device in water. He stated that his electronic cigarette was not working at all and asked how he could repair it. He wasn't asking "Can you repair it?", but "How can I repair it?", indicating a highly confident and courageous personality, no doubt. But this is our job, please leave it to the experts, my friends.
There are at least 20-30 messages and calls daily asking questions like "My device isn't performing like it did on day one, it's producing less vapor, or I'm getting a burnt taste." We haven't forgotten them in this article either...
Nothing may work as clean and beautiful as on the first day. If you use your coil without letting it run dry of liquid and don't wait for the liquid in the tank to completely finish before refilling, and if you use it within the minimum and maximum wattage values on the coil, the lifespan of a coil varies between 2 weeks and 1.5 months depending on the device brand and model.
For example, I personally use a Smok RPM40 pod device. I frequently monitor the liquid level, and I top up the liquid when 2/3 of my tank is finished. By choosing the correct liquid and nicotine level, and keeping my wattage setting between 28-33, I extend the coil life.
Whatever has happened to your device, we recommend contacting us before assuming it will never turn on again. You can make a note of this. We do not charge for fault diagnosis services, and it's beneficial for you to get information. Don't leave your device boxed and shelved out of worry that it won't turn on again. Perhaps it's not working simply because your batteries have dropped below the 3.7V operating voltage, or due to oxidation from a liquid leak. All you need to do is click on the contact box in the top right, call us, or even without calling, write down the fault of your device, take a photo, and send it to us via WhatsApp. As Turkey's first and only professional electronic cigarette repair center, we will be happy to provide you with the most necessary and correct information for your device.
By starting electronic cigarettes to quit smoking, you have opened a new chapter for your health in your life. In that case, we will be here for you whenever you need support in this new chapter you have started.
Electronic cigarette models, whether amateur or professional, constantly carry a risk of malfunction. Electronic cigarette models can break down for many reasons, primarily poor usage. Many videos can be watched online to repair electronic cigarette models. However, this method doesn't always work. Therefore, the question of where electronic cigarette repair can be done is on everyone's mind.
Mobile Phone Repair Shops
Electronic cigarette devices and mobile phone models are similar to each other. Although they have their unique structures, they also have similarities. The most problematic part of electronic cigarette models is the charging port. Like smartphone charging ports, electronic cigarette charging ports constantly break down. Therefore, the power needs of e-cigarette models should be met with a rechargeable battery device. For e-cigarette devices using 18650 batteries, the Nitecore Rechargeable Battery Charger is the most suitable option.
Where to Get Electronic Cigarette Repair in Istanbul?
As the Trelektroniksigara family, we have our own in-house electronic cigarette technical service team. Our personnel, who have received training at the manufacturers' factories, are working to provide you with better service. Manufacturers provide spare parts up to 5% of the product quantity purchased to prevent their products from being copied. Therefore, only customers who have purchased from us can benefit from the electronic cigarette technical service. We cannot provide technical service for devices purchased from other websites. The existing electronic cigarette spare parts we have are used to address the grievances of our own customers. If you purchased the product from other websites, the site you purchased from will provide you with the best assistance.
How Can I Send My Electronic Cigarette to Technical Service?
First, you must have purchased the faulty electronic cigarette from us. If you purchased your device from us, you need to call the contact number on our website to have our personnel open a technical service record for you. They will ask for your full name, order number, and the model name of your device, and they will create your technical service record. Once your record is created, our personnel will give you the domestic shipping agreement number and ask you to send the product to us. You can send the product to us by providing the agreement number to any domestic cargo company. When sending the product to us, you can write a note with the fault description for our electronic cigarette technical service for preliminary information before sending the product and send it along with your faulty device. Our technical service will inspect your device within 7 days and call you to inform you. They will inform you about the cause of the problem and how to prevent the same situation from happening again. As the Trelektroniksigara family, we help our customers as much as we can. Click here for our contact number.
Do Electronic Cigarette Manufacturers Provide Warranty?
E-cigarette models are manufactured in China. Although these devices come with a warranty in foreign countries, things do not work the same way in Turkey. This is because e-cigarette devices cannot enter the country through legal channels. Therefore, the international warranty period is 15 days in Turkey. However, e-cigarette repairs can often be done. Although this process applies to beginners, it's not possible to say that every e-cigarette supplier provides repairs. As the Trelektroniksigara family, our electronic cigarette technical service has been established to let our customers know that we are with them even after the sale.
Why Do Electronic Cigarettes Break Down?
The biggest reason electronic cigarette devices break down is water. Water is the biggest factor in the malfunction of all electronic devices. E-cigarette liquid also carries a certain level of risk for e-cigarette devices. Those who drop their e-cigarette device in water experience significant problems. To overcome this problem, the Geekvape Aegis Mod should be used. Incorrect charging and failure to perform daily maintenance on your devices also damage them.
